Frequently Asked Questions

What’s the purpose of this Assessment?

The Digital Maturity Self-Assessment is a survey which helps organisations (individually and collectively) identify strengths and improvement opportunities in the use of digital services at the point of care, understand whether the necessary professional leadership is in place and supports our understanding of how well the country is doing as a whole. By completing the Digital Maturity Self-Assessment, you will develop a better understanding of your own organisation’s digital maturity and of how your organisation compares to its peers. The results of the survey will also help to support planning, prioritisation and investment decisions locally, regionally and nationally. For further information on the Digital Maturity Self-Assessment development and purpose please visit the “About” section.

Which stakeholders should I involve in the completion of the Digital Maturity Self-Assessment?

We recommend that you involve a wide range of stakeholders in the completion of the self-assessment, from those on the frontline using digital technology on a day-to-day basis to the organisation’s Board. Different sections of the self-assessment will require input from different stakeholders. The readiness section should have significant input from the executive team. The capabilities sections require input from a range of health and social care professionals The enabling infrastructure section requires input from teams who provide and manage digital systems for health and social care professionals. Before recording a response to a qualitative question in the tool, it is expected that a wide range of evidence will be reviewed and opinions canvassed from a range of stakeholders. Organisations may choose to canvass opinions from stakeholders by running stakeholder workshops, by using the delegation or polling tools within the self-assessment survey, or through a combination of methods. The mechanism by which opinions are canvassed before completion of the self-assessment is up to you.

When should I answer N/A?

Use of “Not Applicable” (N/A) as an answer must be accompanied by a brief explanation. N/A should only be used as an answer where the question cannot be answered by the organisation – for example, an organisation whose staff never prescribe medications should answer N/A to all questions about digital prescribing. However, as the assessment has been customised to show appropriate questions for the services your organisation delivers, the need to choose N/A should be rare.

How should I answer if my organisation has different systems for different care settings?

Where there are likely to be different systems in place across care settings the Capability sections will be split so you can complete them separately for each care setting your organisation covers e.g. acute, community, mental health, primary care, adult social care, children’s social care . Remember to submit each split section separately once done.

Why are questions being added to my survey?

In order to ensure that each individual organisation is only asked to complete those questions that are relevant to them, we have developed mechanisms that only show certain questions if answers to previous questions warrant it. In practice, this means that additional questions may pop up as you go through the questionnaire. Please answer them as diligently as the questions visible from the start.

Why are some survey parts greyed out and I can’t click on them?

Greyed out parts are unavailable for completion by yourself. This could be because you’ve delegated them to someone else, because they are intended for completion by a delegate, or because you’ve completed them already.

What does the percentage near the section name mean?

The percentage near the section title indicates how much of each section you have already completed; the percentage is calculated based on the number of questions answered/not yet answered in each section.

How do I know my data has been submitted?

You will be able to tell by the message shown after you click “submit” in each individual section; additionally, the completion rate percentage shown in the survey section navigation will update if your data has been submitted (please allow a few moments for the percentage to update).

Can I get a copy of my responses?

A pdf for each section is available via the link underneath each questionnaire. All responses will be available once all survey sections have been completed.

What is delegation?

“Delegation” is what we call the process of inviting another person to complete individual sections of the digital maturity assessment questionnaire. We have developed this functionality because we know that even though you, the “Lead Respondent” for your organisation, may have ultimate responsibility for the subjects discussed in the survey, there are probably other people, such as members of your team, the CCIO or other members of staff who are better placed to answer some of the detailed questions included in the questionnaire. The Delegation features make it easy to invite others to complete some of the survey, to track their progress and to manage their responses.

When should I delegate the completion of a Digital Maturity Self-Assessment section?

Each section of the Digital Maturity Self-Assessment can be delegated to a different respondent. Use of this functionality is highly recommended, as it enables the organisation to share the burden of evidence collection. Moreover, it ensures that questions will be answered by the individual with the most expertise in a given area, who will be best placed to answer them. The delegation process requires only three of mouse clicks and allowing multiple sections to be delegated at the same time.

Whom can I delegate to?

You can delegate sections of the survey to whomever you deem best placed to answer the questions.

What if my delegate doesn’t respond?

If your Delegate doesn’t respond (for example because they are on leave etc) you can revoke your delegation and either complete the section yourself or delegate it to someone else.

Can I edit the responses of my delegates?

Yes; once your Delegate returns their submissions you have an option to edit their responses.

Why does it say “Returned” for some sections?

The “Returned” indicator means that your Delegate has returned a section with their responses to you for review. Click on the symbol to see their submissions.

What is polling?

“Polling”, like delegation, is a way of involving others in the completion of the Assessment. However, instead of asking others to answer parts of the assessment on your behalf, polling lets you put any section from the assessment to one or more individuals in order to find out how they would respond to it. Results are displayed underneath each question of the section you’ve polled on, so that you can gain a quick read of the answers received.

When should I delegate and when should I use polling?

You should use Delegation to assign the task of completing a section of the assessment to someone else. Polling is used for getting a second opinion on individual sections from one or more individuals.

Who can I send Question Polls To?

You can poll questions from the survey to whomever you deem useful in answering them.

Can I ask questions about the survey using Live Help?

Our staff have a working knowledge of the survey; additionally, they have access to more senior members of the team in order to get you the assistance you need in order to complete the survey. A majority of queries can be resolved on the spot; please allow our staff the time they need to investigate your query whenever an instant answer isn’t available.

Can I ask technical questions using Live Help?

Our staff have a working knowledge of the technology used to provide the DMA tool; additionally, they have access to more senior members of the team in order to get you the assistance you need in order to complete the survey. A majority of queries can be resolved on the spot; please allow our staff the time they need to investigate your query whenever an instant answer isn’t available.

What should I do if I’ve lost my password?

If you’ve lost or forgotten you password, you can use the password reset function to regain access to the DMA tool. Once you’ve filled in your details, an email with further instructions on how to reset your password will be sent to the email address you registered with.

What should I do if I’ve lost my user name?

Usually, your user name is the same as your email address. If that doesn’t work, get in touch with support, who will be able to help you further.

Can I use this tool on my mobile?

Mobile phones tend to have screens with relatively low resolution. Whilst many websites are capable of adapting to being displayed on such a small screen, the DMA tool requires a minimum width of 800 pixels in order to display correctly.

Does the tool work with screen readers?

There are lots of different screen readers and other assistive technology; users of such technology should contact support for a personalised compatibility assessment.

What browsers can I use with this tool?

The DMA tool works with all major modern browsers. For best results, we recommend using Chrome (version 65 or later).

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